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With Our Customers

The “K” Line Group strives to continuously improve our service quality by grasping our customers’ needs through dialogue with them, thinking out what we shall do to fulfill their demands, suggesting our solutions, and practicing them.

Security System

We maintain safety in navigation and cargo operations under our Safety Management System.
We also continually seek to enhance safety by following ship security plans we create based on theISPS Code *

* ISPS Code (The International Code for the Security of Ships and of Port Facilities):
The ISPS Code is a global treaty, under which ship operators and port authorities cooperate in preventing terrorism and any other threats to ship security. It came into force on July 1, 2004. Under the Code, a ship is required to obtain the International Ship Security Certificate, create a ship security plan and have it certified, and appoint qualified ship security officers, for example.

We take the utmost care during transportation to prevent damaging the cargo with which we are entrusted by our customers. We constantly monitor the cargo loading/unloading process and proactively conduct on-site checks to eliminate the cause of cargo damage so that we can provide safer and more reliable transportation services. As examples for such on-site activities, we conduct continuous crew training through periodical visit to our vessels, review operation processes, develop and improve instruments to prevent damages, provide shore workers, not only in domestic ports but in ports abroad, with programs raising damage-prevention awareness.

In addition, we frequently invite our customers to our vessels to witness the cargo operation since we regard it valuable to have them at our site for their better understanding on our service as well as our damage-prevention activities.

Cargo Damage Prevention

(Damage-prevention activities)

Information Services

In our containership services, a single ship will carry cargo for many customers. We provide an e-mail service that simultaneously notifies all customers of shipping information, including changes in the schedules, ports of call, information on factors affecting ships’ operation such as typhoon or dock strikes.

We also provide our customers with information on our website so that they can track the location or status of their cargoes themselves.

Electronic Data Interchange (EDI)

Making use of telecommunications lines, EDI is employed to exchange information via computer between companies, not only among Group companies, but also with customers and a growing number of other relevant parties, including port terminals, railway companies and trucking companies.
Confirmation of ships' schedules, bookings, cargo manifest submissions, land transport arrangements and B/L instruction remittances (data on which the bill of lading is based) are all electronically handled,enabling quick and accurate exchange of information.

Supply Chain Management Support System

We have developed the Visibility Management System (VMS) to assist with customer supply chain management via the Internet.
We offer this system to our customers to provide a variety of real-time information about logistics that forms the basis of the supply chain, and to help more efficiently manage the customer supply process.

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