We concentrate our efforts on controlling safety in navigation and cargo operations and

strengthening security in order to safely transport the cargo with which we are entrusted

by our customers until it reaches its destination. In order to achieve timely transport,

we also work hard to build systems that meet customer needs and provide a variety

of relevant information.

Sequrity System

We maintain safety in navigation and cargo operations under our Safety Management System.

We also continually seek to enhance safety by following ship security plans we create

based on theISPS Code

ISPS Code (The International Code for the Security of Ships and of Port Facilities):

The ISPS Code is a global treaty, under which ship operators and port authorities cooperate in

preventing terrorism and any other threats to ship security.

It came into force on July 1, 2004. Under the Code, a ship is required to obtain the

International Ship Security Certificate, create a ship security plan and have it certified,

and appoint qualified ship security officers, for example.

Cargo Damage Prevention

We take the utmost care during transport to prevent damaging
the cargo with which we are entrusted by our customers.
We constantly monitor the cargo loading/unloading process and
actively conduct on-site checks to eliminate the cause of cargo
damage.

Information Services

In our containership services, a single ship will carry cargo for many customers.

We provide an e-mail service that simultaneously notifies all customers of shipping

information, including ships' schedules,changes in the schedules of port departures and arrivals,

typhoon information, and information on dock strikes. We also provide information on the internet

at our website, customers can track the current locations and statuses of their cargo

being transported.

Electronic Data Interchange (EDI)

Making use of telecommunications lines, EDI is employed to exchange information via computer

between companies, not only among Group companies, but also with customers and a growing number

of other relevant parties, including port terminals, railway companies and trucking companies.

Confirmation of ships' schedules, bookings, cargo manifest submissions, land transport arrangements

and B/L instruction remittances (data on which the bill of lading is based) are all electronically handled,

enabling quick and accurate exchange of information.

Supply Chain Management Support System

We have developed the Visibility Management System (VMS) to assist with customer supply chain

management via the Internet. We offer this system to our customers to provide a variety of

real-time information about logistics that forms the basis of the supply chain, and to help more

efficiently manage the customer supply process.

FY2010 Awards

Our Group has received the awards noted below in recognition of the high quality services we provide our customers.

Please refer to the Main Opportunities To Communicate With Stakeholder (FY2010 Results) .

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